Terms & Conditions

Last Updated: December 17, 2025

These Terms & Conditions (“Terms”) govern your access to and use of the website cloudewebs.in (the “Site”) and any services provided by Cloudewebs (“Cloudewebs”, “we”, “us”, “our”). By accessing or using our Site, submitting an enquiry, or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site.

1. Business Information

  • Legal Name: Cloudewebs
  • Brand Name: Cloudewebs
  • Registered Address: 171, 4TH-FR,FL-4E ,SEN BAGAN 1ST STREET LP-15/21/3 KOLKATA , P.O:- Agarpara SO, P.S:- KHARDAH, District :- North 24 Parganas, Pincode : 700109
  • Email: contact@cloudewebs.in
  • Phone: +91 9038041548
  • GSTIN: 19DDOPM8928P1Z9

2. Scope of Services

Cloudewebs provides digital services which may include (as applicable): website design/development, SEO, performance optimization, hosting assistance, marketing creatives, social media support, analytics setup, integrations (including WhatsApp/Meta), and consulting (“Services”).

Unless expressly stated in a written proposal, statement of work (SOW), quotation, or agreement, information on this Site is for general information only and does not constitute a binding offer.

3. Enquiries and Contact Form

When you submit an enquiry via our contact form, you agree to provide accurate and complete information. We may contact you by email, phone, or WhatsApp (where you have provided your number and consented).

4. Engagement, Proposals, and Deliverables

  1. Any timelines, deliverables, and pricing are confirmed only through a written proposal/SOW and/or invoice.
  2. You are responsible for timely approvals, content, credentials, and access required to perform Services. Delays from your side may extend timelines and/or affect delivery.
  3. Third-party services (domains, hosting, plugins, ad platforms, WhatsApp providers, payment gateways, etc.) are governed by their own terms and may involve additional fees payable directly by you.

5. Payments, Fees, and Taxes

  1. Fees are as per the agreed proposal/SOW/invoice. Unless stated otherwise, all fees are exclusive of applicable taxes.
  2. Late payments may result in work suspension, access removal, or delayed deliveries.
  3. Third-party charges (including Meta/WhatsApp messaging fees where applicable) are not controlled by us. Meta may charge fees for use of WhatsApp Business APIs as per their rate/pricing rules. :contentReference[oaicite:1]{index=1}

6. Cancellations and Refunds

Unless a different written policy is agreed in a signed proposal/SOW, payments are generally non-refundable for work already completed, reserved capacity, or third-party purchases (e.g., domains/hosting/licenses/ad spend). If you cancel an ongoing engagement, you must pay for work completed up to the cancellation date.

7. Intellectual Property

  1. Our Materials: We retain ownership of our pre-existing tools, frameworks, templates, processes, and know-how, including any reusable code libraries, unless otherwise agreed in writing.
  2. Client Deliverables: Subject to full payment, you receive rights to use final deliverables created specifically for you as defined in the SOW. Any third-party assets remain subject to their licenses.
  3. Portfolio: Unless you request confidentiality in writing, you permit us to showcase non-confidential project work (e.g., screenshots, general descriptions) in our portfolio.

8. Acceptable Use

You agree not to use this Site or our Services for unlawful, harmful, infringing, abusive, or deceptive activities. You must not attempt to disrupt the Site, probe security, or introduce malware.

9. Third-Party Platforms and Integrations (Including WhatsApp / Meta)

If we assist you with integrations such as WhatsApp Business Platform (Meta Business API), you understand:

  • Your communications must comply with WhatsApp policies, including honoring any request to opt out/stop receiving messages. :contentReference[oaicite:2]{index=2}
  • WhatsApp/Meta and other platforms may enforce restrictions such as the “24-hour customer service window” and template requirements, which can affect message delivery and automation behavior. :contentReference[oaicite:3]{index=3}
  • Meta/WhatsApp provide separate terms and data processing terms that may apply to you and/or your business. :contentReference[oaicite:4]{index=4}

We are not liable for platform suspensions, deliverability issues, policy enforcement actions, or outages caused by third parties.

10. Disclaimer

The Site and Services are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee rankings, leads, revenue, ad performance, or uninterrupted availability.

11. Limitation of Liability

To the maximum extent permitted by law, Cloudewebs shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, business, data). Our aggregate liability for any claim shall not exceed the total fees paid to us for the specific Services giving rise to the claim in the 3 months preceding the event.

12. Indemnity

You agree to indemnify and hold Cloudewebs harmless from claims, losses, and expenses arising from your content, your misuse of the Site/Services, your violation of applicable law, or your violation of third-party rights.

13. Termination

We may suspend or terminate access to the Site or Services immediately if we reasonably believe you have violated these Terms, failed to make payments, or engaged in unlawful conduct.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts having jurisdiction at Kolkata/West Bengal shall have exclusive jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date indicates the latest revision. Continued use of the Site after changes constitutes acceptance.

16. Contact

For questions about these Terms, contact: contact@cloudewebs.in.