Privacy Policy

Last Updated: December 17, 2025

This Privacy Policy explains how Cloudewebs (“Cloudewebs”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit cloudewebs.in (the “Site”), submit an enquiry, or communicate with us (including via WhatsApp).

1. Contact Details

  • Legal Name: Cloudewebs
  • Address: 171, 4TH-FR,FL-4E ,SEN BAGAN 1ST STREET LP-15/21/3 KOLKATA , P.O:- Agarpara SO, P.S:- KHARDAH, District :- North 24 Parganas, Pincode : 700109
  • Email: contact@cloudewebs.in
  • Phone: +91 9038041548
  • GSTIN: 19DDOPM8928P1Z9

2. Information We Collect

We may collect the following categories of information:

  • Contact details: name, email, phone number, company name (if provided).
  • Enquiry details: subject/message content you submit via forms or email.
  • Communication data: messages exchanged with us (email/WhatsApp), and related metadata (such as time, message status, and identifiers).
  • Technical and usage data: IP address, device/browser info, approximate location, pages viewed, and interactions (via logs, cookies, analytics tools).
  • Business/customer information: if you become a client, we may process project-related data, including credentials or access tokens you provide for integrations, strictly for delivering Services.

3. WhatsApp / Meta Business Platform (Meta Business API) Communications

If you contact us on WhatsApp, or if you provide your phone number and opt in to receive WhatsApp communications, we may send you messages relating to your enquiry, services, updates, and support.

  • Opt-in: We will send business-initiated WhatsApp messages only where we have your consent/opt-in (for example, where you request a callback, submit a WhatsApp-enabled enquiry, or otherwise ask to be contacted).
  • Opt-out: You can request to stop receiving WhatsApp messages at any time (for example, by replying “STOP” or by contacting us). We will honor opt-out requests and discontinue messaging as required by WhatsApp policy. :contentReference[oaicite:5]{index=5}
  • Platform rules: WhatsApp/Meta may enforce messaging rules such as the 24-hour customer service window and message templates for certain outbound communications. :contentReference[oaicite:6]{index=6}
  • Meta/WhatsApp terms: Your WhatsApp communications may be processed through WhatsApp/Meta systems under their applicable terms and data processing terms. :contentReference[oaicite:7]{index=7}

4. How We Use Information

We use personal information to:

  • Respond to enquiries and provide customer support.
  • Provide, operate, and improve our Site and Services.
  • Send service communications, updates, and requested information.
  • Conduct internal analytics, troubleshooting, and security monitoring.
  • Comply with legal obligations and enforce our Terms.

5. Legal Basis (Where Applicable)

Depending on the context, we process information based on:

  • Consent (e.g., marketing/WhatsApp opt-in where required).
  • Contract (e.g., to deliver requested Services).
  • Legitimate interests (e.g., preventing fraud, improving Site performance).
  • Legal obligation (e.g., compliance and record-keeping).

6. Cookies and Analytics

We may use cookies and similar technologies to improve user experience and measure performance. You can control cookies through your browser settings. Disabling cookies may affect certain Site functionality.

7. Sharing and Disclosure

We may share information with:

  • Service providers / processors that help us run our business (e.g., hosting, email delivery, analytics, CRM, support tooling).
  • WhatsApp/Meta for WhatsApp Business Platform communications, which may include billing/usage measurement by Meta for API usage. :contentReference[oaicite:8]{index=8}
  • Legal/compliance authorities if required by law, court order, or to protect rights and safety.

We do not sell your personal information.

8. International Data Transfers

Our service providers (including messaging and hosting partners) may process data in locations outside India. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including for legal, accounting, or reporting requirements. Enquiry records and communication logs may be retained to handle follow-ups, support, and compliance.

10. Security

We implement reasonable administrative, technical, and organizational measures to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Your Choices and Rights

Subject to applicable laws, you may request access, correction, or deletion of your information, withdraw consent (where applicable), and opt out of marketing communications.

To exercise these rights, contact us at contact@cloudewebs.in.

12. Children’s Privacy

Our Site and Services are not intended for children. We do not knowingly collect personal information from children.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the latest revision. Continued use of the Site after changes constitutes acceptance.

15. Contact / Grievance

If you have questions or concerns about privacy, contact: contact@cloudewebs.in, +91 9038041548.